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Audio Visual Insights for Web-Conferencing and Live Streaming

You Asked: Most Common Support Questions July 2018

Posted by Emily Richards on Aug 9, 2018 8:52:00 AM

Most asked Questions of July 2018:

Q. I'm looking for a few options/recommendations for a Conference Camera for a small group of 5-8 people that is plug and play that doesn't require a lot of setup, or that is very simple to operate.

Good news! All of our HuddleCamHD Cameras are plug and play. Then depending on what kind of options you need in terms of zoom or audio, the 3X and 10X are our most basic options. They come in both USB 2.0 or 3.0 models. Our basic 3X models are $399.00. The 10X model starts at $699.00 for the USB 2.0. We also have a 3XA that has a built in mic which is $599.00. You can also take a look at this page for some of the other options. https://www.conferenceroomsystems.com/category-s/1818.htm?searching=Y&sort=5&cat=1818&show=14&page=1

HuddleCamHD 3XA Shipping now

Q. I'm looking for a software based multiple source mixer to feed into Zoom. Want to output multiple cameras simultaneously.

We recommend using vMix https://www.conferenceroomsystems.com/category-s/1916.htm but there is also a free option called OBS.


Q. I’m looking for an HDMI splitter that I can use to split off the signal from the presentation projector into the video conferencing system

HDMI Splitters can be found here: https://www.conferenceroomsystems.com/category-s/1993.htm

Q. How much upload speed do I need to run a smooth video conference?

A minimum speed of 3 Megabits per second is required to run a clear video conference, but we recommend 5-10 for the most successful and clear meetings.

Q. Is it possible to use two HuddlePod Air Duo systems on one computer?

Unless you have a program that can accept 2 separate USB audio sources, no.

Q. We have a unique need for a large conference room that more than two mics/speakers are needed, what is the best solution?

We would recommend that Phoenix Spider, these can daisy chain up to 14 units making this speakerphone very adaptable for small to large rooms.

Phoenix Audio Spider Spider USB and Smart Interface-1

Q. Will Huddlecam work with Adobe Connect?


Q. How can I find the MAC address of a PT30X-NDI-GY camera?

You should be able to find the MAC address with our IP address setting tool, you can download it here. https://ptzoptics.com/downloads/. We also have an article on our Knowledge base that guides you through finding your cameras with the tool. https://help.ptzoptics.com/support/solutions/articles/13000020916-the-ip-address-setting-tool-is-not-finding-my-cameras-

Q. I'm looking for a wireless speakerphone for my conference room? 

Depending on the size of your conference room we have a few wireless speakerphone options. For Small to Medium sized rooms we recommend the HuddlePod Air, this speakerphone offers about 10 feet of omnidirectional pickup. For Medium to Large Sized rooms we recommend the HuddlePod Air2 Duo for a pickup range of 30 feet. 

hp air duo

Q. I'm looking to wireless extend my Video Conferencing (or Live streaming) Camera, is this possible?

Yes, using the USB2 Air you can wirelessly extend your USB 2.0 devices up to 25'. This device flawlessly sends video and audio up to 1080p @ 30 FPS. It utilizes it's own channel in the RF spectrum for a interference free wireless connection.

wireless webcam USB2AIR

Q. The new auto-tracking camera ("HuddleView") from HuddleCamHD looks amazing, when are you going to have this item available in your store?

We are hoping to offer this product by early next Quarter. Hopefully September 2018.

Have more questions for us? Have them answered on our Podcast:

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Topics: Web Video Conferencing


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